Returns & Refunds

UK & EU Returns

With Checkout+, returns cost nothing and we take them back up to 30 days after delivery. You can opt for either a refund or store credit

• Did you add Checkout+ when ordering? We cover your return label. Just submit your return and select a full refund to the original payment method or store credit, at no charge.
• Without Checkout+, simply buy a return label and then pick store credit or a full refund, with no extra fees and no restocking charge.
• Bear in mind that the Checkout+ fee cannot be refunded
• After submitting your return you have 14 days to post it. Once those 14 days pass, the label lapses and stops working. If yours has lapsed while you're still inside the 30-day return window, get in touch and we'll reset the return for you.

UK & EU Returns

With Checkout+, returns cost nothing and we take them back up to 30 days after delivery. You can opt for either a refund or store credit

• Did you add Checkout+ when ordering? We cover your return label. Just submit your return and select a full refund to the original payment method or store credit, at no charge.
• Without Checkout+, simply buy a return label and then pick store credit or a full refund, with no extra fees and no restocking charge.
• Bear in mind that the Checkout+ fee cannot be refunded
• After submitting your return you have 14 days to post it. Once those 14 days pass, the label lapses and stops working. If yours has lapsed while you're still inside the 30-day return window, get in touch and we'll reset the return for you.

Each order has to be submitted and sent back by itself; we can't accept several orders combined in one return

Customers buying from outside the UK or EU pay for their own return postage, and we advise choosing a tracked service. Contact us to receive return instructions

Opting for store credit on a return makes that credit the payment method for whatever order you later place with it. If you then return something bought using store credit, the refund goes back onto a gift voucher, since the credit counts as that order's original payment method. This can't be undone or sent to a card or any other payment method.

• Store Credit: Handled once the courier drops your return at our consolidation point (typically when tracking shows DELIVERED). Our team needs 1-3 working days to process it, and this can stretch during sale and holiday periods.

• Refunds: Issued inside 14 business days of delivery (sale periods may take longer)

- Bras & sleepwear in their original state

- Not worn, not washed, tags still attached.

- ⚠️ We will NOT take back items that are stained, marked or washed.

- Pack Contour Cups/Padded bras with care so the cups don't crease

- At present we can't merge returns, so every return must be submitted and posted separately.

These items are final sale and can't be sent back:

- Briefs

- Bra extenders

- Breast pads

- Factory Seconds

Just get in touch and we'll fix it. Contact us.

If you return items for a refund rather than store credit, the free gifts need to go back with your order!

Want another size? Within 30 days of buying, we'll apply your original discount to a new order. We don't do exchanges, so return the item as described above and buy again. Please Contact us to learn how to redeem it

(Valid for like-for-like purchases only)